{"id":307,"date":"2024-05-05T11:18:49","date_gmt":"2024-05-05T11:18:49","guid":{"rendered":"https:\/\/www.tekbest.com\/?page_id=307"},"modified":"2024-05-05T14:01:26","modified_gmt":"2024-05-05T14:01:26","slug":"what-is-customer-success-and-solution-engineering","status":"publish","type":"page","link":"https:\/\/www.tekbest.com\/index.php\/what-is-customer-success-and-solution-engineering\/","title":{"rendered":"What is Customer Success and Solution Engineering?"},"content":{"rendered":"\n<p><mark style=\"background-color:#ff7e55\" class=\"has-inline-color has-ast-global-color-5-color\">Customer Success<\/mark> is a specific business discipline and imperative to know, understand, and satisfy your customer.<\/p>\n\n\n\n<p>Through this discipline, all customer interactions are inputs to an ideally optimized set of standard business processes that will increase the prospect of higher profitability on a per customer basis.<\/p>\n\n\n\n<p><mark style=\"background-color:#ff7e55\" class=\"has-inline-color has-ast-global-color-5-color\">Solution Engineering<\/mark> is a product stance that frames your product or service as a minimally binding commitment made by your customer to solve a problem in their business environment.  This stance drives, shapes, and informs the nature of practically all other business processes of the company.<\/p>\n\n\n\n<p><mark style=\"background-color:#ff7e55\" class=\"has-inline-color has-ast-global-color-5-color\">Solution Engineer<\/mark> is the primary role in design, execution, and delivery of these processes, particularly ones that directly touch the customer.<\/p>\n\n\n\n<p><mark style=\"background-color:#ff7e55\" class=\"has-inline-color has-ast-global-color-5-color\">Fractional SE<\/mark> is a service that provides all the advanced skillsets of an experienced Solutions Engineer, at a fraction of the cost of traditional methods, in easy-to-consume packaging.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.tekbest.com\/index.php\/why-use-a-customer-success-framework\/\" data-type=\"page\" data-id=\"316\">Why do this<\/a>?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer Success is a specific business discipline and imperative to know, understand, and satisfy your customer. Through this discipline, all [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.tekbest.com\/index.php\/wp-json\/wp\/v2\/pages\/307"}],"collection":[{"href":"https:\/\/www.tekbest.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tekbest.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tekbest.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tekbest.com\/index.php\/wp-json\/wp\/v2\/comments?post=307"}],"version-history":[{"count":7,"href":"https:\/\/www.tekbest.com\/index.php\/wp-json\/wp\/v2\/pages\/307\/revisions"}],"predecessor-version":[{"id":324,"href":"https:\/\/www.tekbest.com\/index.php\/wp-json\/wp\/v2\/pages\/307\/revisions\/324"}],"wp:attachment":[{"href":"https:\/\/www.tekbest.com\/index.php\/wp-json\/wp\/v2\/media?parent=307"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}